Contact
For all customer and sales inquiries, please contact: store@eternel.world
Questions about our items? Call us on 07877 518 070, Mon–Fri, 10am–5pm (UK)
WhatsApp us: +44 7877 518 070
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Real people. Real answers. Real bags.
28 of 28 customers rated us 5/5 on Trustpilot
★★★★★
Great quality Vintage Louis Vuitton, the whatsapp customer service function is amazing very responsive even outside of working hours. Very quick insured delivery. I am so delighted with my item and cannot recommend Éternel enough!
— Olivia Sheridan
★★★★★
My order arrived the next day in great condition. I also got the authenticity certificate. Very happy with my purchase
— Vwegba Obar
★★★★★
Fantastic service Amazing quality bag! It looks nearly brand new !! Very quick delivery Excellent customer service Excellent price
— claire senior
★★★★★
Amazing customer service from start to finish! I enquired about a couple of designer bags and the replies were instant. They answered my queries and sent additional photos helping me to purchase my new forever bag! The bag was shipped and arrived before 1pm the next day in better condition than the pictures displayed. Immaculate! I am impressed overall with my experience shopping with Eternel and will certainly be trusting and choosing them again in the future. Thankyou! :) x
— Lauren
★★★★★
Great customer service, fast delivery and the Louis Vuitton bag was exactly as described. It was priced really well compared to other sites. Would definitely use again.
— Francesca Allen
★★★★★
Absolutely amazing service from Eternal. I messaged to get more info/pictures on the bag I was interested in and got a response right away. I placed an order for my bag on a Sunday and received my bag by 10am Tuesday. Bag is even more gorgeous than described. I love it and love the customer service
— Linda McCutcheon
★★★★★
I recently purchased a Chanel bag and had a great experience. The team quickly answered my questions, sent videos, and was kind and helpful throughout. The bag arrived exactly as described, and I felt completely confident in its authenticity. Their excellent customer service made the process easy and stress-free. I would happily purchase from them again and highly recommend them.
— Stephanie
★★★★★
I recently purchased a Louis Vuitton Neverfull MM from Eternel.uk and I honestly couldn’t be happier with my experience. The service was excellent from start to finish, and the communication was incredible throughout. The bag arrived packaged well and looks exactly like it did in the picture, even better in person! It’s clear that they really care about their customers and the quality of what they sell and giving a new home to a preloved peice. I wouldn’t hesitate to purchase from Eternel.uk again, especially knowing I’m getting the real thing. Highly recommend!
— KayM
★★★★★
Was a bit sceptical about buying from an Instagram site but I had no problems at all. Stress free transaction with super speedy delivery. Thank you 🥰 I will definitely be buying again ⭐️ x
— Julia
★★★★★
“I was ready to get this bag retail until I realised it was nearly three times the price. Got it from Éternel instead and honestly couldn’t be happier! Highly recommend.”
— Dave
★★★★★
Bag was not right for me. Eternel were. Not a problem to return, free to return as well. Communications top notch. Refund processed very quickly (makes a change, nowadays). All round a great experience, will be back. Thank you:)
— ziggypop
★★★★★
“I had a great experience shopping on this website. The Louis Vuitton bag I ordered arrived quickly, was beautifully packaged, and matched the photos perfectly. The whole process felt smooth and trustworthy. I’ll definitely shop here again!”
— Jack
★★★★★
“After numerous orders, I can confidently say this company has delivered a consistently high standard of service. The level of service and professionalism is top-tier. Couldn’t rate them highly enough.”
— Oscar
★★★★★
“Very trust worthy! Always sorted any issues within the hour they have arose, ive spent thousands with this company and will not hesitate to spend more ! 11 out of 10 service.”
— Bradley